Terms of Service

Agreement to terms

E-RON WA (Express Online Notary) provides remote online notarization in Washington State. Its notary is Brian Stewart, a commissioned notary public and electronic records notary public in the State of Washington (commission #179620). You agree to these terms and the Privacy Policy when you tick the agreement box in the booking panel or on the partner form, when you send a question through the site, or when you book an appointment. The version you agreed to is the one dated at the top of this page on that day.

Electronic records and signatures

Remote online notarization is an electronic service. By using it you agree to receive these terms, notices, confirmations, receipts and invoices electronically, and you agree that your electronic signature and the box you tick on a form have the same effect as a handwritten signature, under the federal E-SIGN Act and Washington’s Uniform Electronic Transactions Act (chapter 1.80 RCW). You will need a device with a camera, microphone, a current web browser and an email address. You can ask for a copy of these terms or any record of your appointment by emailing notary@eronwa.com, at no charge. You may withdraw this consent at any time by email, but a remote notarization cannot be performed without it.

The service

E-RON WA provides remote online notarization (“RON”) for eligible documents, performed live through a secure notarization platform in accordance with Washington State notarial law. Not every document or situation is eligible for remote notarization; eligibility is confirmed before or at the start of your appointment. E-RON WA does not currently offer loan signing services, such as mortgage refinance or purchase closings.

Appointments and approval

A booking made through the booking panel is a request until it is approved. Every request is reviewed and must be approved by hand before it is confirmed. Approved appointments are followed by a confirmation email with next steps.

Identity verification

Washington law requires your identity to be verified before a remote notarization can be completed. You will need a valid, unexpired government-issued ID (state ID, driver’s license or passport) and will be asked to complete a brief identity verification at the start of your session. An appointment cannot proceed if your identity cannot be verified.

Fees and payment

Current prices are listed in the Pricing section of this site, including the charges for appointments outside standard hours. The $10 booking fee is paid by card through Stripe when you book online, on Stripe’s checkout page. If E-RON WA has given you a promo code that covers the booking fee, enter it before paying; the booking is then made without payment and nothing is charged. The notarial fee is invoiced after the session, through the notarization platform, based on the notarial acts performed and any optional services you asked for. Any charge beyond the standard appointment amount is confirmed with you before your session. Attorneys, estate planning professionals and other businesses with an ongoing partner relationship may have separately agreed, volume-based rates in place of standard pricing, with no booking fee.

Re-signing a document

If a document needs to be re-signed, booking that follow-up appointment is always free: you only pay the notarization platform’s session cost, nothing extra. Ask for a re-signing appointment through the question form on the home page or by email to notary@eronwa.com, and it will be scheduled from there.

Cancellations, rescheduling and refunds

• If your time is taken while you pay, the booking can’t be made and the $10 booking fee is refunded to your card automatically.
• Cancelling or rescheduling is free. Email notary@eronwa.com as soon as you can. If you cancel, or your booking request isn’t approved, the $10 booking fee is refunded to your card. Repeated no-shows or late cancellations may affect approval of future booking requests.
• If the notarization can’t be completed (for example, your identity can’t be verified or the document isn’t eligible for remote notarization), you are not charged the notarial fee, and the $10 booking fee is refunded to your card.
• Platform costs already incurred are not refundable. Costs the notarization platform has already charged for your session, such as witnesses arranged at your request, cannot be refunded.
• Billing mistakes are always fixed. If you believe you were charged in error, email within 60 days of the charge and any overcharge will be refunded to your original payment method.

Your responsibilities

• Provide accurate information when booking and during identity verification.
• Bring a valid, unexpired government-issued ID to your appointment.
• Confirm with your recipient, institution or an attorney that remote online notarization is accepted for your specific document and purpose.
• Join your appointment on time, in a private setting, with a stable internet connection.

No legal advice

E-RON WA is not a law firm and does not provide legal advice. Notarization confirms identity and witnesses a signature; it does not review a document for legal accuracy or advise on its content or consequences. If you need legal advice about a document, consult a licensed attorney before your appointment.

Records and recordings

As required by Washington State law, an audio-visual recording of your notarization session and a journal entry for the notarial act are created and kept for a minimum period after the appointment (currently at least ten years, per RCW 42.45.280). More detail on how this information is handled is in the Privacy Policy.

Limitation of liability

E-RON WA provides notarization services in good faith and in accordance with Washington State notarial law. To the fullest extent permitted by law, E-RON WA is not liable for indirect, incidental or consequential damages arising from your use of this site or the completion of a notarization, including a document later being rejected by a third party for reasons unrelated to the notarial act itself.

Governing law

These terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

Changes to these terms

These terms may be updated from time to time. The date at the top of this page shows the most recent revision.

Complaints and legal notices

1. Email notary@eronwa.com with “Complaint” in the subject line. Say what happened, when, and what you would like done.
2. Every complaint is read and answered personally.
3. If you are not satisfied, you can file a complaint about a Washington notary public with the Washington State Department of Licensing, which commissions and oversees notaries.

Legal notices, subpoenas and requests for notarial records should also be sent to notary@eronwa.com. Problems using the site itself are covered on the Accessibility page.

Contact

Questions about these terms can be sent to notary@eronwa.com.